Shipping, Returns, and Exchanges
Looking for information on shipping, returns or how to track your package? This page has everything you need, including our fees and rates tables, exchange services, and information on international orders.
SHIPPING
WHERE WE SHIP
- All 50 states including the District of Columbia
- Internationally, with some exceptions
U.S. SHIPPING
Orders are shipped from Echo's New Jersey warehouse on business days, excluding national holidays. Orders placed before 11am Eastern will be shipped the same day; orders placed after 11am will be shipped on the following business day. Orders are delivered on business days only.
Shipping rates are calculated according to the purchase value of your order and the type of shipment selected. Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges.
Ground Shipping:
Orders totaling $0–49.99: $5.95
Orders totaling $50 and over: FREE
2nd Day Shipping:
Orders totaling $0–49.99: $20.00
Orders totaling $50 and over: $25.00
Next Day:
Orders totaling $0–49.99: $25.00
Orders totaling $50 and over: $30.00
Next Day Shipping is not available for fabric and custom fabric orders.
INTERNATIONAL SHIPPING
International shipping fees and delivery times are calculated at checkout, based on the specific products ordered and destination.
RETURNS & EXCHANGES
OUR RETURN POLICY
We guarantee our merchandise to be free of manufacturing defects and will accept any defective items for refund or exchange. Items must be un-worn, in perfect condition, in the original protective packaging, and must be returned or exchanged within 30 days of the invoice date.
Each year, we extend our return policy to accommodate early holiday shopping. For any purchases made between 11/1 and 12/25, we will accept returns up to 1/15 of the following year.
EXCEPTIONS
We do not accept returns or exchanges for the following items:
- Echo 100 scarves
- Orders shipped outside of the United States
- Items purchased at a discounted price (except for the email signup discount)
HOW TO RETURN OR EXCHANGE AN ITEM
Need to return or exchange something you purchased? Just click the link below to begin the process:
First, we'll ask for the email address you use for your Echonewyork.com account (same email that you used to place the order) or the order reference number (e.g. R123456789) and the shipping zip code and click “start a return”. Then, you can select the item(s) you’d like to return or exchange and print a pre-paid postage label. You can drop off the package at any FedEx location.
Note that you will not be able to select any Final Sale or items outside our return policy dates included in your order when initiating a return.
If you encounter any difficulties with our returns portal, please email our support team at EchoCustomerService@echonewyork.com or call 800.327.3896 with the following information:
- Your order reference number (e.g. R123456789)
- What item(s) you’d like to return
- Reason for your inquiry (We love feedback!)
EXCHANGES
You may easily exchange your item by following the return process and placing a new order on the website. You will be credited once the merchandise is received back at our warehouse.
SHIPPING ERRORS / DAMAGED MERCHANDISE
In the event that we processed an order incorrectly or sent an incorrect or damaged item, we will gladly replace or take back that item for a full refund. Please use our returns portal, call us at 800.327.3896, or email us at EchoCustomerService@echonewyork.com
Please allow a processing time of two to three weeks for refunds and exchanges. Echo reserves the right to modify its exchange and return policy.