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Shipping / Returns / Exchanges

En route.
Looking for info on shipping, returns or how to track your package? This page has all that info, plus our fees and rates tables, exchange services, and information on international orders.

SHIPPING +

WHERE WE SHIP

- All 50 states including the District of Columbia
- If you are an Echo lover living abroad, please email us to get options for where you can get Echo product

SHIPPING FEES

Shipping rates are calculated according to the purchase value of your order and the type of shipment selected. Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges.

Free Ground Shipping on orders over $50. Ground Shipping fees for all orders under $50 shall be $5.95 per order.

2nd Day Shipping:
2nd Day Shipping is not available for any bedding orders (comforters, duvets and pillows)
Order total: $0 – $49.99 2nd Day shipping fee: $20.00
Order total: $50 and over – 2nd Day shipping fee: $25.00

Next Day: (Excludes Saturday Delivery)
Cutoff time is 2PM EST to ship orders out the same day.
Next Day Shipping is not available for any bedding orders (comforters, duvets and pillows)
Order total: $0 – $49.99 Next Day shipping fee: $25.00
Order total: $50 and over – Next Day shipping fee: $30.00

With the exception of bedding, fabric, trim and wallcoverings, all of our orders are shipped from our NJ warehouse. Please take this into consideration when selecting the type of shipment. We do not offer Saturday delivery.

Bedding is shipped from our California warehouse and can take an additional 2 days to process before shipping. We cannot ship bedding to Alaska or Hawaii.

RETURNS & EXCHANGES +

OUR RETURN POLICY

We guarantee our merchandise to be free of manufacturing defects and will accept any defective items for refund or exchange. For non-defective merchandise, items must be un-worn, in perfect condition, in the original protective packaging, and must be returned or exchanged within 30 days of your invoice date. The only exceptions to this return policy are fabric, trim, wallcoverings and indoor/outdoor product orders (including, but not limited to, decorative pillows, poufs and folding chairs), which may not be returned for any reason unless deemed to be defective. *Some restrictions apply.

HOW TO RETURN or EXCHANGE AN ITEM

Need to return or exchange something you purchased? Just click the link below to begin the process.

CLICK HERE TO START

First, we'll ask for the email address you use for your Echonewyork.com account (same email that you used to place the order) or the order reference number (e.g. R123456789) and the shipping zip code and click “start a return”. Then, you can select the item(s) you’d like to return or exchange and print a pre-paid postage label. You can drop off the package at any FedEx location.

Note that you will not be able to select any Final Sale or items outside our return policy dates included in your order when initiating a return.

If you encounter any difficulties with our returns portal, please email our support team at EchoCustomerService@echonewyork.com or call 800.327.3896 with the following information:

  • Your order reference number (e.g. R123456789)
  • What item(s) you’d like to return
  • Reason for your inquiry (We love feedback!)

EXCHANGES

You may easily exchange for the same style, different size or use a voucher to exchange for something completely different. The item being exchanged may be sent back using the FedEx label provided. *All exchanges are shipped ground from New Jersey. Expedited shipping is additional. See expedited shipping rates above.

SHIPPING ERRORS / DAMAGED MERCHANDISE

In the event that we processed an order incorrectly or sent an incorrect or damaged item, we will gladly replace or take back that item for a full refund. Please use our returns portal HERE or contact us at 800.327.3896 or email us at EchoCustomerService@echonewyork.com

**Please allow a processing time of two to three weeks for refunds and exchanges. Echo reserves the right to modify its exchange and return policy.**

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